# How to Divert Calls on EE | Call Forwarding Guide | BrightRay > Divert calls on EE from your phone's settings or EE's 150 menu, what it costs, and how to send missed calls to an AI receptionist. From EE's own help page. Source: https://brightray.co.uk/ai-receptionist/call-divert/ee/ Call divert guide · EE # How to divert calls on EE The short answer You can divert calls on EE in two ways: from your phone's call forwarding settings, or by calling 150 and choosing option 1, then 2, then 4, then 1. EE says diverts must be set up on the phone itself, not by customer services. A diverted call to a UK landline or mobile comes out of your plan's minutes like a normal call. Diverting to an AI voice assistant? BrightRay’s answers 24/7, takes the caller’s details and emails you the transcript and recording. Talk to ours: ring 0141 461 4870. [Add an AI voice assistant](https://brightray.co.uk/book-a-call/?topic=receptionist) · [AI voicemail for missed calls](https://brightray.co.uk/ai-voicemail/) ## Using EE's automated menu - 1Call 150 from your EE phone. - 2Choose option 1, then option 2, then option 4, then option 1, and follow the prompts. - 3To remove a divert, call 150 and choose option 1, option 2, option 4, then option 2. ## On an iPhone - 1Open Settings, then Phone (on newer iOS, Settings > Apps > Phone). - 2Tap Call Forwarding and switch it on. - 3Tap Forward To and type the number we give you. - 4Go back to save it. A phone icon with an arrow at the top of the screen shows forwarding is on. - 5To stop, switch Call Forwarding off again. ## On Android - 1Open the Phone app, tap the three-dot menu, then Settings. - 2Tap Calls (on some phones: Supplementary services or Calling accounts), then Call forwarding. - 3Choose when to forward: when busy, when unanswered or when unreachable. Always forward sends every call. - 4Enter the number we give you and tap Turn on. - 5To stop, go back to the same screen and turn each option off. ## What it costs - Diverting to voicemail is free for EE Small Business customers. - A call diverted to a UK number is charged at your plan's call rate. If calls to that number are in your allowance (a landline or mobile), it comes out of your allowance like a normal call. - Diverting to a number outside your allowance, such as an 08 number, is charged. Roaming charges apply if you divert while abroad. ## Worth knowing - On an iPhone, the Call Forwarding switch sends every call, so your phone will not ring. For "only when I don't answer" forwarding, use your network's codes if it publishes them, or ask your network to set it up. ## Source - [EE Business: How do I set up and manage call diverts?](https://business.ee.co.uk/help/ee-getting-started/manage-call-diverts/) Checked October 2026. Networks change their menus and prices, so if a code doesn’t work, check the source above or ask your network. BrightRay AI voice assistant Divert your missed calls to an AI voice assistant. It answers in a natural, clear voice, takes the caller’s details and emails you a summary, then the recording and transcript. We set it up for you and give you the number to divert to. Ring 0141 461 4870to talk to our AI receptionist. It’ll take your details and we’ll call you back. [Get a quote](https://brightray.co.uk/ai-receptionist/#contact) [Hear the voices](https://brightray.co.uk/ai-receptionist/#voices) [Website + AI voice assistant](https://brightray.co.uk/websites/#bundle) ## Other networks - [VodafoneHow to divert →](https://brightray.co.uk/ai-receptionist/call-divert/vodafone/) - [O2How to divert →](https://brightray.co.uk/ai-receptionist/call-divert/o2/) - [ThreeHow to divert →](https://brightray.co.uk/ai-receptionist/call-divert/three/) - [Sky MobileHow to divert →](https://brightray.co.uk/ai-receptionist/call-divert/sky-mobile/) - [giffgaffHow to divert →](https://brightray.co.uk/ai-receptionist/call-divert/giffgaff/) - [iD MobileHow to divert →](https://brightray.co.uk/ai-receptionist/call-divert/id-mobile/) - [BT MobileHow to divert →](https://brightray.co.uk/ai-receptionist/call-divert/bt-mobile/) - [Tesco MobileCan’t divert](https://brightray.co.uk/ai-receptionist/call-divert/tesco-mobile/) - [LebaraCan’t divert](https://brightray.co.uk/ai-receptionist/call-divert/lebara/) - [Landlines and VoIPHow to divert →](https://brightray.co.uk/ai-receptionist/call-divert/landline-voip/) [All call divert guides](https://brightray.co.uk/ai-receptionist/call-divert/) · [How the AI receptionist works](https://brightray.co.uk/ai-receptionist/) · [AI voicemail for business](https://brightray.co.uk/ai-voicemail/) · [Website + AI voice assistant](https://brightray.co.uk/websites/#bundle) EE divert questions ## Asked and answered. Can I divert my EE number to an AI receptionist?+ Yes. Divert to the number we set up for your receptionist, ideally only when you don't answer, when you're busy and when your phone is off, so you still take the calls you can. Does diverting calls cost anything on EE?+ Diverting to voicemail is free for EE Small Business customers. A call diverted to a UK number is charged at your plan's call rate. If calls to that number are in your allowance (a landline or mobile), it comes out of your allowance like a normal call. Diverting to a number outside your allowance, such as an 08 number, is charged. Roaming charges apply if you divert while abroad. How do I check the divert is working?+ Ring your number from another phone and let it ring out. You should hear your AI receptionist answer, and get the email with the caller's details a moment after you hang up.