# AI Voicemail for Business UK | Callers Talk, Not Beep | BrightRay > AI voicemail for UK small businesses: when you can't answer, a natural, clear voice takes the caller's details and emails you a summary, recording and transcript. Source: https://brightray.co.uk/ai-voicemail/ AI voicemail for business · UK & Ireland # AI voicemail that talks to your callers, not a beep. When you can’t answer, a natural, clear voice takes the caller’s details and emails you a summary straight away, then the recording and transcript. Keep your number. We set it up for you. [Book a setup call](https://brightray.co.uk/book-a-call/?topic=receptionist)Get a quote Or call 0800 208 4430 (free). In short ## What is BrightRay’s AI voicemail? BrightRay's AI voicemail answers the calls you miss. Instead of a beep, the caller hears a natural, clear voice that introduces itself as an automated assistant, asks what they need and takes their name, number and details. As soon as the call ends you get an email summary, then the call recording as an MP3 and the transcript. You keep your number and divert to it only when you're busy or don't answer. We set it up for you. Voicemail vs AI voicemail ## The same missed call, handled differently. ### Traditional voicemail - Caller hears a beep and most hang up - You get a message, if they leave one - You listen back to find out who called - No details unless the caller gives them ### BrightRay AI voicemail - Caller hears a natural, clear voice - It asks what they need and takes their details - Email summary as soon as the call ends - Recording (MP3) and transcript follow How it works ## What happens when you miss a call. How the BrightRay AI receptionist works, in 5 steps A caller rings your number, the AI receptionist answers and takes their details, and you get a branded email with a summary, then the recording as an audio attachment and the transcript, and call them back. - 01 ### Your customer rings your number - 02 ### Your AI receptionist answers - 03 ### It chats and takes the details - 04 ### You get a branded email - 05 ### You tap to call them back Sample call, scripted demo ### Plumber: leak and out-of-hours message Brookside Plumbing (a made-up business). Receptionist voice: Ollie. Caller played by: Abbi. Read the transcript AI receptionist Hello, you've reached Brookside Plumbing. I'm the automated assistant, so you won't need to leave a voicemail. How can I help you today? Caller Hi, there's water dripping through my kitchen ceiling from the bathroom. AI receptionist Sorry to hear that. If you can, turn off the water at the stopcock, usually under the kitchen sink. Is it still dripping? Caller I've just turned it off. It's slowing down now. AI receptionist Well done, that's the right thing to do. Can I take your name, address and a contact number? Caller Claire Morgan, fourteen Station Road, and this mobile. AI receptionist Thanks, Claire. I've sent this to the plumber as urgent, with a note that the water's off. They'll ring you as soon as they're free. Anything else? Caller No, that's it. Thank you. Scripted demo with a made-up business. [Hear all the voices](https://brightray.co.uk/ai-receptionist/#voices) · [Call divert guides for your network](https://brightray.co.uk/ai-receptionist/call-divert/) · [How AI voicemail works, and what it can’t do](https://brightray.co.uk/how-ai-voicemail-works/) Want every call answered? The same assistant can answer all your calls. Point your number at it full-time or out of hours, and it becomes your AI receptionist. Pair it with a new website and we set up both. [AI receptionist](https://brightray.co.uk/ai-receptionist/) [Website + AI voice assistant](https://brightray.co.uk/websites/#bundle) AI voicemail questions ## Asked and answered. What is AI voicemail?+ It's an automated assistant that answers when you can't. Instead of a beep, the caller hears a natural voice that asks what they need and takes their name and number. You then get the details by email. Is AI voicemail the same as an AI receptionist?+ They overlap. AI voicemail steps in only when you don't answer or are busy. An AI receptionist can also answer all your calls, or calls out of hours. BrightRay's service can do either, depending on how you divert your number. Can I keep my existing number?+ Yes. You set your phone to divert to the number we give you when you don't answer or are busy. Most UK networks allow this, and our call divert guides show the steps for each network. Will callers know it's AI?+ Yes. The assistant introduces itself as an automated assistant for your business and tells the caller the call is recorded before recording starts. Can callers still leave a normal message?+ Yes. If a caller would rather just leave a message, they can, and you still get the recording and transcript by email. What won't it do?+ It doesn't make calls, agree prices or dates on your behalf, or put the caller through to you live. It takes the details and passes them to you, and you ring the customer back. How do I get started?+ Book a setup call or ask for a quote. We write the greeting and questions with you, pick the voice, give you the number to divert to and test it with you. Get in touch ## Get your AI voicemail set up. Tell us what your business does and roughly how many calls you miss. Two sentences will do. You'll get a reply within one working day with a clear quote. No obligation. Or call 0800 208 4430 [Book a call with us](https://brightray.co.uk/book-a-call/) [Request a callback](https://brightray.co.uk/book-a-call/#callback) Prefer to give us the full picture? [Start a detailed project brief](https://brightray.co.uk/brief/) — pick your business type, content and exact brand colours.