News & analysis
News on missed calls and small business.
What the research says about missed calls, voicemail and out-of-hours enquiries for UK small businesses. Every figure is quoted as published and linked to its source.
Read the latest.
What missed calls really cost UK small businesses
New research puts the cost of missed calls to UK SMEs at £3.7 billion a year. What the figures say, how they were worked out, and what a small firm can do.
Read the article →Why callers don't leave voicemails, and what they do instead
Most callers hang up when they reach voicemail. UK research on how long people wait, how few leave a message, and what that means for your business.
Read →Tradespeople and the on-the-tools problem
A third of tradespeople think they've lost work by missing calls. What the surveys say about answering the phone on the job, and safer ways to stop losing enquiries.
Read →After-hours enquiries: the evening and weekend gap
A quarter of UK consumers would rather contact a business between 5pm and 9pm. What the research says about evening and weekend enquiries, and how small firms can cover them.
Read →Glasgow and Edinburgh small businesses: are you answering the phone?
Scotland has 384,280 private sector businesses, nearly all of them small. What UK research on missed calls means for firms in Glasgow and Edinburgh.
Read →How AI voicemail works, and what it can't do
A plain-English guide to AI voicemail and AI receptionists: what happens on the call, what you get afterwards, what it won't do, and what UK callers think of AI.
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