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Call divert guide · Sky Mobile

How to divert calls on Sky Mobile

The short answer

On Sky Mobile, you set up call forwarding on the phone itself. Sky points customers to its Device Support pages: pick your phone make and model and search for call diverts. A forwarded call is charged as if you had called that number from your Sky Mobile, so on a plan with unlimited calls, forwarding to a UK mobile or landline is included.

Diverting to an AI voice assistant? BrightRay’s answers 24/7, takes the caller’s details and emails you the transcript and recording. Talk to ours: ring 0141 461 4870. Add an AI voice assistant · AI voicemail for missed calls

Using Sky's device guides

  1. Go to Sky Mobile's Device Support pages.
  2. Choose your phone's make and model.
  3. Search for call diverts and follow the steps for your phone.

On an iPhone

  1. Open Settings, then Phone (on newer iOS, Settings > Apps > Phone).
  2. Tap Call Forwarding and switch it on.
  3. Tap Forward To and type the number we give you.
  4. Go back to save it. A phone icon with an arrow at the top of the screen shows forwarding is on.
  5. To stop, switch Call Forwarding off again.

On Android

  1. Open the Phone app, tap the three-dot menu, then Settings.
  2. Tap Calls (on some phones: Supplementary services or Calling accounts), then Call forwarding.
  3. Choose when to forward: when busy, when unanswered or when unreachable. Always forward sends every call.
  4. Enter the number we give you and tap Turn on.
  5. To stop, go back to the same screen and turn each option off.

What it costs

  • Sky Mobile lets you forward calls to a UK mobile (07) or UK landline (01, 02, 03) number. The charge is the same as calling that number from your Sky Mobile, so with unlimited calls it's inclusive. Indirect access and 070/076 numbers are excluded.

Worth knowing

  • On an iPhone, the Call Forwarding switch sends every call, so your phone will not ring. For "only when I don't answer" forwarding, use your network's codes if it publishes them, or ask your network to set it up.

Source

The only source we could find is Sky's text quoted on the Sky Community forum by a Superuser (not a Sky employee). Check Sky's own Device Support pages before you rely on it.

Checked October 2026. Networks change their menus and prices, so if a code doesn’t work, check the source above or ask your network.

Other networks

All call divert guides · How the AI receptionist works · AI voicemail for business · Website + AI voice assistant

Sky Mobile divert questions

Asked and answered.

Can I divert my Sky Mobile number to an AI receptionist?+

Yes. Divert to the number we set up for your receptionist, ideally only when you don't answer, when you're busy and when your phone is off, so you still take the calls you can. Check with your network how forwarded calls are charged.

Does diverting calls cost anything on Sky Mobile?+

Sky Mobile lets you forward calls to a UK mobile (07) or UK landline (01, 02, 03) number. The charge is the same as calling that number from your Sky Mobile, so with unlimited calls it's inclusive. Indirect access and 070/076 numbers are excluded.

How do I check the divert is working?+

Ring your number from another phone and let it ring out. You should hear your AI receptionist answer, and get the email with the caller's details a moment after you hang up.

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